Refund policy

Last updated: October 11, 2026

At Loom Warehouse, we want every customer to have a positive shopping experience. If there is an issue with your order, we are here to help.

This Refund Policy explains our return, refund, cancellation, and replacement process. Nothing in this policy limits or removes any consumer rights you may have under applicable laws.

Contact Us First

All returns, refunds, and replacements must be approved by Loom Warehouse before any item is sent back.

Please contact us within 14 days of delivery and include:

  • Your order number.
  • A clear description of the issue.
  • Clear photos or video showing the problem.

Photos or video are required for any claim involving a damaged, defective, incorrect, or incomplete order.

We review every request individually and aim to respond within 48 hours.

Damaged, Defective, or Incorrect Orders

We recommend inspecting your order as soon as it arrives.

Please contact us within 14 days of delivery if your order arrives:

  • Damaged.
  • Defective.
  • Missing important parts.
  • Different from what was ordered.

After reviewing your request, Loom Warehouse may provide a replacement item, replacement parts, a partial refund, a full refund, or another remedy required by applicable consumer protection laws.

In many cases we can resolve your claim without asking you to send the item back. Where we do require a return, we will provide instructions first and we will cover the cost of that return.

Change of Mind

If you simply change your mind, please contact us within 14 days of delivery. The item must be unused and in its original condition.

We will review your request and tell you how to proceed before you send anything back. Where a return is required, we will cover the cost of return shipping.

Returns

Your satisfaction is important to us. Eligible items can be requested for return within 14 days of delivery.

To be eligible for a return, items must be:
• Unused and in their original condition
• Returned with original packaging where reasonably possible
• Not excluded under our non-returnable items policy

If your item arrives damaged, defective, or incorrect, please contact us within 14 days of delivery with photos or videos of the issue. After review, we will provide an appropriate solution, which may include a replacement, replacement part, refund, or other available remedy.

All returns must be approved by us before any item is sent back. In many cases we can resolve your claim without asking you to return the item. Where we do require a return, we will provide instructions and cover the cost of that return.

Refunds

Once your request has been reviewed and approved, we will notify you that your refund has been issued.

Refunds are processed back to your original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank, credit card provider, or payment service.

Original shipping charges are non-refundable unless:

  • Required by applicable law.
  • Loom Warehouse made an error with your order.
  • The item arrived damaged, defective, or incorrect.

Order Cancellations

Orders begin processing shortly after they are placed.

If your order has not yet been dispatched, contact us and we will cancel your order and provide a full refund.

Once an order has been dispatched, cancellation requests will be handled according to this Refund Policy.

Order Issues & Resolution

Loom Warehouse reserves the right to investigate order issues before approving refunds, replacements, or returns.

This may include reviewing:

  • Photos or videos of the product.
  • Shipping information.
  • Order details.
  • Delivery confirmation.

We reserve the right to request further evidence, to require the return of an item before issuing a refund, and to decline a request where there is evidence of misuse, damage caused after delivery, or a pattern of repeated claims on the same account or address.

Our goal is to resolve genuine issues fairly while protecting customers and preventing fraudulent claims.

Non-Returnable Items

Some items cannot be returned unless required by applicable law, including:

  • Personalized or custom-made products.
  • Gift cards.
  • Digital products.
  • Opened hygiene or personal care products.
  • Items damaged after delivery due to customer misuse.
  • Products that cannot be returned due to health, safety, or legal restrictions.

Where We Ship

Loom Warehouse currently ships and fulfills orders within the United States only. Our products are shipped directly by our manufacturing partners in China. Full details are set out in our Shipping Policy.

As our business grows, we plan to expand to international shipping in the future.

Consumer Protection Rights

Loom Warehouse respects applicable U.S. consumer protection laws.

Nothing in this Refund Policy is intended to limit, exclude, or override any legal rights available to customers under those laws.

Where required by law, Loom Warehouse will provide the appropriate remedy available under those laws.

Contact Us

If you have questions about this Refund Policy or need assistance with your order, please contact us:

Loom Warehouse
Phone: (805) 619-8043
Email: support@loomwarehouse.site